FAQ
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WHERE ARE YOUR PRODUCTS MADE?
ALL OF OUR PRODUCTS ARE PROUDLY MADE IN THE USA.
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WHERE CAN I PUT MY SIGN?
YOUR CHOICE. OUR SIGNS ARE WEATHERPROOF. THEY WILL NOT FADE OR RUST. THEY ALSO LOOK JUST AS GOOD INSIDE!
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WHAT IS YOUR SHIPPING POLICY?
STANDARD SHIPPING - RETAIL ORDERS
$5.00 FLAT RATE SHIPPING FOR ALL ORDERS
IN STOCK ITEMS HAVE A PROCESSING TIME OF 1-3 BUSINESS DAYS, DELIVERY TIMES VARY BY DELIVERY LOCATION
2 DAY AND OVERNIGHT EXPEDITED SHIPPING IS AVAILABLE CONTACT US
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WHAT IS YOUR RETURN POLICY?
ALL RETURNS ARE VALID WITHIN 30 DAYS OF DELIVERY. MANUFACTURER DEFECTS, DAMAGED OR INCORRECT ITEMS ARE EXCEPTIONS AND ARE VALID WITHIN 60 DAYS.
RETURN SHIPPING COSTS: CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COST (LIMITED EXCEPTIONS INCLUDE MANUFACTURER DEFECTS, ITEMS DAMAGED IN SHIPPING, AND INCORRECT ITEMS)
PROCESSING TIMES: PLEASE ALLOW TWO TO THREE WEEKS FOR THE SHIPPING, PROCESSING, AND REFUND OF YOUR RETURN.
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HOW DO I CARRY YOUR PRODUCTS IN MY STORE?
DUNE HOUSE OFFERS SPECIAL PRICING FOR INDEPENDENT RETAILERS AND DISTRIBUTORS. PLEASE CLICK THE LINK TO FILL OUT OUR WHOLESALE APPLICATION TO BEGIN THE PROCESS.
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NEED MORE HELP?
FOR ALL SHIPPING AND RETURN QUESTIONS, SEND US AN EMAIL AT: HELLO@DUNEHOUSECOMPANY.COM
OUR TEAM TRACKS EVERY REQUEST THROUGH OUR EFFICIENT EMAIL SYSTEM. YOU WILL NEVER WAIT LONG FOR A REPLY! IF YOU WOULD LIKE TO SPEAK WITH SOMEONE IN PERSON, LEAVE A MESSAGE AND WE WILL GET BACK TO YOU AS QUICKLY AS POSSIBLE! WE CAN BE REACHED AT 231-715-1516